Returns & Exchanges
A gentle, transparent process — guided by respect, clarity, and international consumer rights.
At Ampulla Temporis, we want every piece — every vessel of time — to arrive exactly as intended.
If something does not suit you, you may return or exchange your item in accordance with international consumer protection laws and our store guidelines.
If something does not suit you, you may return or exchange your item in accordance with international consumer protection laws and our store guidelines.
Your Right to Return (International Standard: 14 Days)
You may return an item within 14 days of receiving it, without giving any reason.
To qualify for a return, the item must be:
Any such exceptions will be clearly indicated on the product page.
To qualify for a return, the item must be:
- unused and in its original condition
- sent back in its original packaging, including all tags, accessories and protective materials
- accompanied by proof of purchase (email confirmation or any transaction record is acceptable)
Any such exceptions will be clearly indicated on the product page.
Returning or Exchanging an Item in Good Condition
If the item meets the conditions above, you may choose:
Return shipping
For non-defective items, return shipping costs are the responsibility of the customer.
Refund of original delivery feeIf you return the entire order, the initial delivery fee is refunded in accordance with EU law.
- Exchange for another item (with payment or refund of the price difference)
- Exchange for the same item (if available)
- Full refund, excluding the original delivery cost
Return shipping
For non-defective items, return shipping costs are the responsibility of the customer.
Refund of original delivery feeIf you return the entire order, the initial delivery fee is refunded in accordance with EU law.
Items Damaged in Transit or Defective
If your piece arrives damaged or you discover a defect after delivery, you are entitled to:
We recommend inspecting your parcel upon delivery.
If you notice visible damage, please inform the courier and contact us as soon as possible — this helps us resolve the issue quickly.
Your statutory rights remain fully protected even if damage is noticed later.
Cost of return shipping
If the defect is confirmed, all return shipping costs are covered by Ampulla Temporis.
- a free replacement
- an exchange for another item
- a full refund
We recommend inspecting your parcel upon delivery.
If you notice visible damage, please inform the courier and contact us as soon as possible — this helps us resolve the issue quickly.
Your statutory rights remain fully protected even if damage is noticed later.
Cost of return shipping
If the defect is confirmed, all return shipping costs are covered by Ampulla Temporis.
How to Request a Return or Exchange
Please contact our support team before sending the item back.
We will guide you through each step and provide the correct return address and instructions for safe packaging.
Once the returned item is received and inspected, we will notify you of approval and proceed with:
We will guide you through each step and provide the correct return address and instructions for safe packaging.
Once the returned item is received and inspected, we will notify you of approval and proceed with:
- refunds (to the original payment method)
- exchanges
- replacements
Refund Processing Time
Processing time depends on your payment method and bank:
- Card payments: refunded to the same card within 1–5 business days
- Electronic payments: refunded to the same electronic wallet within 1–5 business days
- Express courier payments (where applicable): refunded through the same payment channel
Important Notes
- Refunds are issued only after the returned item is received by our warehouse.
- If the item is lost during return transit, consumer protection laws may apply — contact us immediately so we can assist.
- Couriers do not provide product consultations; they are responsible only for the physical delivery of parcels.
We Are Here to Help
If you have any questions about returns or exchanges, please reach out to us.
We respond with the same care that we bring to every piece we send — quietly, attentively, as guardians of time.
We respond with the same care that we bring to every piece we send — quietly, attentively, as guardians of time.
