Warranty & Care — International Warranty Policy

At Ampulla Temporis, we honour each piece we create — and we honour your trust.
Every item comes with an international warranty that ensures peace of mind, clarity, and respectful service.

Each piece is covered by a 1-year warranty starting from the moment it is delivered to you.
This warranty gives you the right to free repair, replacement, or refund if a manufacturing defect is discovered, according to international consumer protection laws.

If a manufacturing defect is identified within the warranty period, you may choose one of the following options:

• Free repair performed by an authorised specialist
• Exchange for the same item (if repair is not possible)
• Exchange for another item with additional payment or refund of price difference
• Full refund issued to the original payment method

All decisions are made together with the customer — respectfully, transparently, and without unnecessary delays.

The warranty does not apply if the issue arises from causes unrelated to manufacturing, including:

• Mechanical damage (e.g., deformation, breakage, impact)
• Improper use or storage
• Attempts at self-repair or structural alterations
• Exposure to water, fire, chemicals, or aggressive environments not intended for jewellery use
• Natural wear of materials over time

These exclusions are standard across EU/UK/US warranty law.

If you believe your item has a defect, please contact us — gently, simply, in any convenient way.
To help us process your request quickly, please include:

• Your order number or confirmation email
• A description of the issue
• Photos or videos illustrating the defect (if requested)

Once we receive your request:

1. We review it promptly.
2. We may request additional details if needed.
3. We offer the appropriate solution — repair, replacement, or refund.

If a return is required, we will provide the correct return address and packaging recommendations.

• Most repairs are completed within 7–14 business days.
• If a technical evaluation is required, the process may take longer, depending on the nature of the material.
• If repair is not possible, we proceed directly to replacement or refund.

All actions comply with international consumer rights and are carried out within a reasonable time frame.

Refunds are issued:

• only to the original payment method
• after the item has been received and inspected
• within 1–5 business days, depending on your bank or payment system

This ensures compliance with PSD2, FTC rules, and international payment regulations.

If you have any questions about warranty service or the care of your piece, contact us at any time.
We answer with the same quiet attention with which we create every Ampulla Temporis piece.